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FREQUENTLY ASKED QUESTIONS
PAYMENTS
In store we accept all major credit/debit cards and cash payments
DELIVERY
Our items are now only available to purchase in store
RETURNS (INC CANCELLED ITEMS)
If the item is completely unopened and unused in the original wrapping exactly as received and not damaged, then you may return the item as not wanted for up to 14 days from the date you receive it.
You will be responsible for return postage costs and ensuring the item reaches us in the same condition that you received it in.
Please note that if the item returned does not satisfy these requirements we will not accept it.
The above does not affect your statutory rights.
We will process your refund as soon as possible and not later than 30 days after confirming receipt of the items.
DAMAGED / FAULTY GOODS
If you have received a delivery that contains faulty or damaged item(s) you must inform us within 7 days of receiving the order. We will then offer a suitable resolution at no cost to yourself.
We reserve the right to refuse complaints, or issues raised after this period.
Damaged cards inside sealed Booster packs and similar products.
Due to these been sealed we will only be able to replace the booster pack if the whole pack is damaged (the product purchased) and not the individual cards inside. If this happens to you, you may be able to contact the manufacturer first for a replacement card, but note they have no duty to do so. We have no control over manufacturing errors and we will not accept any liability for this.
Please contact us prior to returning any item so we know about it
Our return address is
Collectamania
7 Central Arcade
Northallerton
North Yorkshire
DL7 8PY
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